Shipping Policy

Last updated: September 2026

At Bences, we aim to make the delivery process as clear and reliable as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1 business days after payment has been confirmed.

Processing times may be longer during busy periods, holidays, product launches, or unexpected delays.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Estimated Delivery Times

Estimated delivery times depend on your location, the product ordered, the shipping carrier, and the fulfillment location.

Typical estimated delivery times are:

• Europe: approximately 2–10 business days

• United Kingdom: approximately 2–10 business days

• United States: approximately 2–8 business days

• Other international destinations: approximately 2–14 business days

These are estimates and not guaranteed delivery dates.

Delays may occur due to customs procedures, carrier disruptions, weather conditions, high order volumes, local postal services, or other circumstances outside our reasonable control.

Multiple Packages

Some orders may contain products fulfilled by different suppliers or warehouses.

As a result, your order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees simply because an order is split into multiple shipments, unless clearly stated otherwise at checkout.

Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please note that tracking information may take a few days to update after the parcel has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your address.

We cannot guarantee that address changes can be made once the order has entered processing or has already been shipped.

If a parcel is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be resent.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no update for an extended period or you believe your parcel may be lost, contact us at bencesinformation@gmail.com with your order number.

We will review the situation and help determine the appropriate next step.

Lost Packages

If a package is confirmed as lost in transit, we will work with the shipping provider or fulfillment partner to investigate the issue.

Where appropriate and in accordance with applicable consumer law, we may offer a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

• your order number;

• a description of the issue; and

• clear photographs of the damaged product and packaging, where possible.

This helps us review your case quickly.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Where these charges are not collected at checkout, they may be payable by the customer upon delivery.

We are not responsible for delays caused by customs authorities.

Refused or Unclaimed Deliveries

If a customer refuses a delivery or fails to collect a parcel and it is returned to the sender, any refund or reshipment will be handled in accordance with our Refund Policy and applicable consumer law.

Additional shipping charges may apply where legally permitted.

Shipping Restrictions

We may not be able to ship certain products to every country or region.

If we are unable to fulfill your order because of a shipping restriction, we will contact you and provide an appropriate solution.

Contact Us

If you have any questions about your order or shipping, please contact us:

Bences
Email: bencesinformation@gmail.com